Cesino Privacy Policy — Your Data, Protected

01 Introduction

Cesino is an online gaming platform built for players in Bangladesh. We take the privacy of our players seriously — not because we have to, but because we believe that trust is the foundation of a good gaming experience. When you play on Cesino, you share personal information with us, and we want you to feel completely confident about how that information is handled.

This Policy applies to all personal data collected through cesino.club, the Cesino mobile app, our customer support channels and any other touchpoint where you interact with the Cesino platform. It covers data collected from registered players as well as from visitors who browse the site without creating an account.

We have written this Policy in plain, straightforward English so that every player — whether they're new to online gaming or a long-time Cesino member — can understand exactly what we do with their data. If you have any questions after reading this Policy, our support team is available 24/7 to help.

02 Data We Collect

Cesino collects personal data in two ways: information you provide directly when you register and use the platform, and information collected automatically as you interact with the site or app. Here is a breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law and with your explicit consent.

03 How We Use Your Data

Cesino uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is how your data is used across the platform:

• To create and manage your Cesino account, including verifying your identity and age before you can deposit or withdraw.
• To process deposits and withdrawals in BDT via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• To provide customer support and respond to your queries, complaints or account-related requests.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• To detect and prevent fraud, money laundering, account abuse and other prohibited activities on the platform.
• To send you transactional communications such as deposit confirmations, withdrawal updates and security alerts.
• To send promotional offers and bonus notifications — but only if you have opted in to marketing communications.
• To analyse platform usage and improve the overall Cesino experience for all players.
• To comply with applicable legal and regulatory obligations.

When we use your data for any purpose beyond those listed above, we will notify you in advance and, where required by law, seek your explicit consent before proceeding.

04 Legal Basis for Processing

Cesino processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your data is necessary to fulfil our obligations to you as a registered Cesino player — including operating your account, processing payments and providing gaming services.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process certain data — such as technical and usage data — to protect the security of the platform, prevent fraud and improve our services, provided these interests do not override your privacy rights.
• Consent: Where we rely on your consent — for example, to send marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing and Third Parties

Cesino does not sell your personal data to third parties. However, we do share data with a limited number of trusted service providers who help us operate the platform. All third parties who receive your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

Categories of third parties who may receive your data include:

• Payment processors: bKash, Nagad and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: We use third-party KYC (Know Your Customer) services to verify your identity and age. These providers receive only the data required for verification and are bound by strict confidentiality obligations.
• Game providers: Third-party game studios whose games are available on Cesino may receive anonymised session data to ensure fair game operation and resolve disputes.
• Fraud prevention services: We share technical data such as IP addresses and device fingerprints with fraud detection providers to protect the platform and all players from malicious activity.
• Regulatory and legal authorities: We may be required to disclose your data to law enforcement, regulatory bodies or courts where we are legally obligated to do so.

Outside of these categories, your personal data is not shared with any other party without your explicit consent.

06 Cookies and Tracking Technologies

Cesino uses cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your personal details such as your name or payment information.

We use the following types of cookies on Cesino:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and ensure that your account settings are applied correctly. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Performance cookies: These collect anonymised data about how players navigate the site — which pages are visited most, where players spend the most time and whether any errors occur. This data helps us improve the platform.
• Functional cookies: These remember your preferences such as language settings and display options so you don't have to set them every time you visit.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Cesino platform. For more information on managing cookies, refer to your browser's help documentation.

07 Data Retention

Cesino retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support communications are retained for two years from the date of the last interaction.
• Gaming activity logs are retained for two years for responsible gaming monitoring purposes.
• Marketing consent records are retained for as long as you remain opted in, plus one year after you opt out.

Once the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your data before the retention period ends, we will delete what we legally can and explain why certain data must be retained for the remainder of the required period.

08 Your Rights Over Your Data

As a Cesino player, you have a number of rights regarding your personal data. We take these rights seriously and will respond to all valid requests within a reasonable timeframe — typically within 30 days of receiving your request.

• Right of access: You can request a copy of the personal data Cesino holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: You can request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: You can request that we provide your data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We may need to verify your identity before processing your request to ensure that data is not disclosed to the wrong person.

09 Children's Privacy

Cesino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any Cesino service.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on Cesino, please contact us immediately at [email protected] so that we can investigate and act promptly.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to visit our Responsible Gaming page for information on parental controls and resources.

10 Security Measures

Cesino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• AES-256 encryption for all data stored on Cesino servers.
• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Cesino platform.
• Two-factor authentication options for player accounts to prevent unauthorised logins.
• Continuous monitoring of platform activity for suspicious behaviour and potential security threats.
• Regular security audits and penetration testing conducted by independent security professionals.
• Strict access controls ensuring that only authorised Cesino staff can access player data, and only to the extent necessary for their role.

While Cesino takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Cesino account and never share your login credentials with anyone.

11 Updates to This Policy

Cesino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, the updated Policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, we will notify you directly via email or an in-platform notification before the changes take effect. Your continued use of Cesino after an updated Policy has been published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically so you always know how your data is being handled. If you have any concerns about a change to this Policy, please contact our support team before continuing to use the platform.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Cesino handles your personal data, please get in touch. Our support team is available around the clock and will respond to all privacy-related enquiries promptly.

• Email: [email protected]
• Live Chat: Available in your account dashboard after login
• FAQ: Visit our FAQ page for quick answers

For questions specifically about responsible gaming tools and self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of the platform, see our Terms and Conditions.